The Client ID assigned to you by ITRES (Contact ITRES to obtain a unique ID).

The applicable serviceable product category that is associated with your service request.

The type of issue that applies to your request. Please submit a separate request for each type of issue. If none of the issue-types apply, then select “Other” and complete the “Comment” field immediately below.

Briefly identify your issue type if you selected “Other” above.

The ITRES issued ticket/issue number, in reference to an existing service request. Leave blank if not known or when filing a new service request.

Provide a short summary of your request.

The e-mail address to be used to relay updates and correspondence regarding this issue.

The telephone number to use in correspondence regarding this issue (in the advent of difficulties reaching you by e-mail or other means).

The name of the entity that owns or leased the instrument or the application software.

The applicable instrument model that is associated with your request. If none of the instrument models listed apply, then select “Other” and complete the “Comment” field below.

Fill in your instrument model if you selected “Other” above.

Refer to the sticker attached to your instrument for the serial number. For missing or damaged sticker, contact ITRES to recover your instrument number.

The description of this request. Please, provide sufficient detail to help us service your request.

Attach documents, such as logs and screen shots that are relevant to your request. Instrumentation log files attachments are mandatory for ITRES to analyse your hardware problem. You may submit more than one file; however, you are limited to a maximum of 3 files, of 50 MB per file.

File Upload

By clicking on the “I Accept” button below, you are providing “written instructions” to ITRES authorizing ITRES to use the information you provided in the conduct of its business and in processing this service request. You authorize ITRES to obtain such other information solely to confirm your identity and access your ITRES instrumentation service records. Your use of our web-site constitutes acceptance of these terms of use and your agreement to be bound by them.